Eliot Hotel (The)
Back Bay Elegance
Back to Eliot Hotel (The)
For this price point, there are better places to stay. The Eliot deliver poor service at each guest contact point. The front desk fail to follow up on request made by guest. It makes wrong charges to guest accounts. The hotel cafe employs student who do not under stand their function as waiters. While the rooms were remodeled recently, the are not maintained.
Reviewed by: A Yahoo! Contributor from on Nov 22 2009
We stayed one night at what is supposed to be their best room. The room was nice and clean, but the view was horrible (factory backyard), we could hear the elevators cables and bell all night, and the service was a disater. They lost our reservation, then found it again. The person carrying our luggage was actually dragging it and letting it tumble down the stairs. We asked for two breakfast and got only one, called again and got the second half an hour later. We asked for a box of tissues since the first one was empty but never got it. And finally, they charged our credit card twice !!!!
Reviewed by: A Yahoo! Contributor from on Feb 06 2008
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: A Yahoo! Contributor from on Aug 27 2007
i'd like to go boston everytime and i do.. but i always have had trouble with accomadation. well finally i figured this out... eliot is the best place to stay... i really liked it. specially bell staff are really friendly. front desk always gave us recommendations and they take it as pleasure... you have to stay at the eliot unless u don't like to be comfortable...
Reviewed by: A Yahoo! Contributor from on Aug 10 2007
I like the hotel boutique and the location is excellent. but the service with nobody to help me with my luggages when checking in. absoluly nobody by the door for almost 15 minutes waiting outside, I told the front desk to report it the their superior, and they do. Thanks
Reviewed by: A Yahoo! Contributor from on Mar 17 2007
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: travel qa from on Feb 17 2007
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: travel qa from on Dec 16 2006
From our greeting at the front door from a uniformed doorman who took our belongings and parked our car, to the treatment at the desk and by the young man who handled our luggage, first rate service. The suite was comfortable and well appointed and very clean.
Reviewed by: A Yahoo! Contributor from on Nov 22 2006
Excellent service, great linens and comfortable beds, but small bathroom.
Reviewed by: A Yahoo! Contributor from on Aug 13 2006
convenience, ambiance, quiet rooms, and very clean!! Wonderful service! Helpful guest assistance. Good food as well in restaurant. Rooms were cozy and elegant, comfortable beds, pillows!
Reviewed by: A Yahoo! Contributor from on May 03 2006
Back Bay Elegance
Back to Eliot Hotel (The)
For this price point, there are better places to stay. The Eliot deliver poor service at each guest contact point. The front desk fail to follow up on request made by guest. It makes wrong charges to guest accounts. The hotel cafe employs student who do not under stand their function as waiters. While the rooms were remodeled recently, the are not maintained.
Reviewed by: A Yahoo! Contributor from on Nov 22 2009
We stayed one night at what is supposed to be their best room. The room was nice and clean, but the view was horrible (factory backyard), we could hear the elevators cables and bell all night, and the service was a disater. They lost our reservation, then found it again. The person carrying our luggage was actually dragging it and letting it tumble down the stairs. We asked for two breakfast and got only one, called again and got the second half an hour later. We asked for a box of tissues since the first one was empty but never got it. And finally, they charged our credit card twice !!!!
Reviewed by: A Yahoo! Contributor from on Feb 06 2008
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: A Yahoo! Contributor from on Aug 27 2007
i'd like to go boston everytime and i do.. but i always have had trouble with accomadation. well finally i figured this out... eliot is the best place to stay... i really liked it. specially bell staff are really friendly. front desk always gave us recommendations and they take it as pleasure... you have to stay at the eliot unless u don't like to be comfortable...
Reviewed by: A Yahoo! Contributor from on Aug 10 2007
I like the hotel boutique and the location is excellent. but the service with nobody to help me with my luggages when checking in. absoluly nobody by the door for almost 15 minutes waiting outside, I told the front desk to report it the their superior, and they do. Thanks
Reviewed by: A Yahoo! Contributor from on Mar 17 2007
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: travel qa from on Feb 17 2007
The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.
Reviewed by: travel qa from on Dec 16 2006
From our greeting at the front door from a uniformed doorman who took our belongings and parked our car, to the treatment at the desk and by the young man who handled our luggage, first rate service. The suite was comfortable and well appointed and very clean.
Reviewed by: A Yahoo! Contributor from on Nov 22 2006
Excellent service, great linens and comfortable beds, but small bathroom.
Reviewed by: A Yahoo! Contributor from on Aug 13 2006
convenience, ambiance, quiet rooms, and very clean!! Wonderful service! Helpful guest assistance. Good food as well in restaurant. Rooms were cozy and elegant, comfortable beds, pillows!
Reviewed by: A Yahoo! Contributor from on May 03 2006
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