Back to Hyatt Cancún Caribe Villas and Resort We enjoyed our stay Our room was very nice--large, clean, well-appointed, comfortable bed--and the ocean view was great! The hotel is attractive and clean, and the grounds were nice. The beach was okay but there are better beaches elsewhere. The gift shop had surprisingly good prices! We appreciated the location because it allowed us to walk to the nearby shopping area or the opposite direction along the lagoon (if you don't want to walk, the local buses are cheap and come by frequently).
Reviewed by: A Yahoo! Contributor from on Jul 31 2009 Overall, pretty good The most irritating aspect of staying here was that this was a Hyatt when we booked (in Nov. '08) and things promised (through Expedia) somehow did not get transferred, so we had to argue with the check-in people. For example, we were supposed to get free breakfast and an upgrade to the "best" tower with a free cocktail hour, but in the end they would only give us the breakfast. Here is a brief overview of the pros and cons:
Reviewed by: Happy Mama from on Mar 09 2009 Had a wonderful visit! As this was a honeymoon visit, it would not have taken much to make me happy. We both were very pleased from the moment we walked into the lobby. We had a great room (not the best nor was it needed) very comfortable and with a king bed. First look on the balconey...huge lizard below on a stone wall. GREAT! The peacock were friendly and even ate out of our hands. Hotel staf were helpful and courtous. Would love to return for another visit!
Reviewed by: A Yahoo! Contributor from on Dec 29 2008 Worst Hotel Ever! This is our last night in Cancun and instead of having fun, I am writing this review. This should be indication of how strongly I feel about how bad this hotel is. I seriously have had better service at Motel 6. First, they booked us in a room with 2 standard beds instead of a King Bed. They have one restaurant to eat at since their other restaurant is closed for construction and the food is substandard.
Reviewed by: Dr. Hala from on Dec 02 2008 Great vacation! Beautiful views from our beach front room. 3 separate beach areas, although not very big, made the place feel more spacious. Since we went during the off-season, there were times we had a whole beach to ourselves. There is a barrier reef built about 100 yards from the beach making the crystal clear blue water almost perfectly still. Getting one of the cabanas (outdoor beds) was a luxury I hope to experience again soon. There was not a lot of activities on-site besides lounging (which was amazing) at the beach or the two pools, but the concierge was really great. The rest of the staff was also excellent, going out of their way to learn our names and to be helpful throughout our stay. The rooms were pretty standard except for the bathrooms which feature really modern and unique double sinks and an awe-inspiring walk-in shower with 3 separate shower heads and a built-in seat. The hotel restaurants were a little pricey, but "vacation" prices were fine by me for the 24 hour room service availability. One word of caution: our building was beautiful with all-tile floors, including our room, but VERY slippery when wet, so be careful walking around barefoot (which I did fairly often).
Reviewed by: Kim P from on Oct 23 2008 Very Disappointed We booked this hotel for our honeymoon, and reserved a room with a king bed and private balcony. When we arrived, the room had 2 standard beds, and the hotel made no attempt honor our room request. They were willing to give us a king bed, but only if we upgraded and paid an extra $150 per night.
Reviewed by: A Yahoo! Contributor from on Oct 12 2008 Overall is average - not what you see in pics Service is ok except for the bartender guy who tries to over charge thinking you are drunk - one of you needs to stay sober -
Reviewed by: A Yahoo! Contributor from on Sep 23 2008 I can't wait to go back!!!!!!!! I loved the view!The view outside our room was amazing,you can see the beach and the pools.The pool was so cool!It had beds and bar place(It had soft drinks and many more)You can order food at the pool.The malls are not very far away from the hotel.They have peacocks at the hotel,they are just walking around.They food there was good(the best meals for lunch and dinner are "Tuna Pita,Club Sandwich,Cheese Burger")
Reviewed by: A Yahoo! Contributor from on Jun 26 2008 Honest Opinion We just got back and thought I'd share our view of this hotel.
Reviewed by: A Yahoo! Contributor from on Jun 26 2008 Poor Service & way overpriced 1. Bad customer service at front desk: they are rude, not very courteous & lied about telling us that we couldn't bring in alcohol from outside of the hotel (eg: could not bring a 6 pack of Dos Equis into the hotel room. they will prevent you from bringing it in). Also, when the ice machine broke, we told them but they never fixed so we had to up the next level to get ice.
Reviewed by: A Yahoo! Contributor from on Jun 12 2008