
Plush Pillows in the Pines
Reviewed by: Melissa from Lakewood, CA, USA on Dec 3, 2005





Management response to guest stay in October 05
In reponse to "Not to be recommended" who stayed with us in October: We, the management and staff of the Radisson Woodlands Hotel Flagstaff, take very seriously the satisfaction of our guests and we apologize if we were slow to rectify the problem that caused such dissatisfaction. Our computer system was down upon your check-in and we wanted to be safe in not sending you to an occupied room. It is with the computers' assistance that we keep the available room inventory. We typically wait about twenty minutes is before we begin the process of going to a manual system (which is less reliable with a full house). We do apologize that you didn't feel that our staff was friendly or apologetic -- we take pride in our service and our agility in reacting to guest issues. We are confident that your experience was the exception rather than the rule. Radisson Hotels and Resorts performs a survey of our guests and the results indicate a continuing improvement of our service scores. There is nothing we can do now to rectify your experience of the past.. but please accept our sincere apology for the experience. We hope that you will allow us to show you the excellent service our guests have come to expect from the Radisson Woodlands Hotel. Please don't hesitate to contact us directly if we can be of service during your next visit to Flagstaff: rhi_flag@radisson.com.
Would you recommend this to a friend?
Yes




So-So
The location was great for the conference I was attending at NAU's north campus. The room was a...
Reviewed by:Juks from on Feb 02 2009

Terrible experience
Contacted the hotel well in advance of cancellation. They charged my credit card (double) anyway. ...
Reviewed by:A Yahoo! Contributor from on Aug 29 2008