Radisson Woodlands Hotel Flagstaff
Plush Pillows in the Pines
Back to Radisson Woodlands Hotel Flagstaff
Reviewed by: Melissa from Lakewood, CA, USA on Dec 3, 2005
In reponse to "Not to be recommended" who stayed with us in October: We, the management and staff of the Radisson Woodlands Hotel Flagstaff, take very seriously the satisfaction of our guests and we apologize if we were slow to rectify the problem that caused such dissatisfaction. Our computer system was down upon your check-in and we wanted to be safe in not sending you to an occupied room. It is with the computers' assistance that we keep the available room inventory. We typically wait about twenty minutes is before we begin the process of going to a manual system (which is less reliable with a full house). We do apologize that you didn't feel that our staff was friendly or apologetic -- we take pride in our service and our agility in reacting to guest issues. We are confident that your experience was the exception rather than the rule. Radisson Hotels and Resorts performs a survey of our guests and the results indicate a continuing improvement of our service scores. There is nothing we can do now to rectify your experience of the past.. but please accept our sincere apology for the experience. We hope that you will allow us to show you the excellent service our guests have come to expect from the Radisson Woodlands Hotel. Please don't hesitate to contact us directly if we can be of service during your next visit to Flagstaff: rhi_flag@radisson.com.
Would you recommend this to a friend?
Yes
The location was great for the conference I was attending at NAU's north campus. The room was absolutely beautiful, and the Sleep Number bed was wonderful. I was next to the elevator, so it was a little noisy, and I could also hear the footsteps in the room above me. The service could have been better during check-in; the male clerk was a tad snotty. Also, when I went to the lobby my second night to ask about the restaurant, the two ladies who were working the front desk sent me over to the restaurant instead of going to find out the info for me. But the service in the sushi restaurant and in the hotel bar was very good. There was an event at the hotel the first night of my stay, so when I returned from getting dinner, there were no parking spaces available near the entrance (and there were snow banks to maneuver on foot after I parked). The Radisson should have designated parking for guests who actually have rooms at the hotel.
Reviewed by: Juks from on Feb 02 2009
Contacted the hotel well in advance of cancellation. They charged my credit card (double) anyway. When attempting to get it corrected, they were rude. Won't do business with them, ever!
Reviewed by: A Yahoo! Contributor from on Aug 29 2008
We were greeted nicely...concierge was helpful in finding local places of interest for us. We had two lovely meals in the hotel restuarant with wait staff who were competent and gracious. The food was better than average and was affordable. The Sunday brunch buffet was incredible...with an array of food that was truly delicious! Our room was spacious and well-appointed but we weren't crazy about the "sleep number bed." We were located above the pool, which was quite noisey at times...but that's to be expected. All in all, we probably would stay here again. We found it to be clean and affordable with employees who treated us as valued guests. It's not "five-star"...but we weren't paying for a five-star stay.
Reviewed by: A Yahoo! Contributor from on Jan 22 2008
We essentially did not like anything about the place. The pics on the virtual tour bore no resemblance to the "suite" we were shown to first, and the one we were shown to second. The place is filthy (off lobby bathroom worse than the worst gas station bathroom I've ever seen), the carpets in the "suite" were ragged, the blankets were stained with god knows what, the mattress on the sofa bed was full of stains and holes, the sink in the BR was chipped and cracked, the AC didn't work in the first one and barely worked in the second one, and there was mold behind the peeling wallpaper around the windows, and the paint in the room was chipped and peeling. Shame on Radisson. The staff was not very well trained, and didn't seem to know what to do with out complaints.
Reviewed by: A Yahoo! Contributor from on Jun 30 2007
I was a traveler from my organization which paid for my room by purchase order which the hotel accepted. I was asked for a credit card despite upon check-in. A week later I discovered a payment for my room had been paid for out of my personal account.
Reviewed by: HyMetab from on Apr 29 2007
The motel was older, but clean and in a good area. It appears it is mostly used by business travellers, as it was very quiet on Saturday and Sunday.
Reviewed by: Irene from on Apr 14 2006
Slow check in, staff not overfriendly or apologetic. We had to change rooms half way through the evening as there were pressurised noises coming from the bedroom wall. We had to wait over 20 minutes for the maintenance engineer to call and he explained that the noises were coming from the service duct and that the noises would continue until about midnight. We asked to be moved but were told no other rooms were available. After more complaining we were moved to a peaceful room
Reviewed by: Sue and Ian from on Oct 31 2005
From the minute we walked in, we were treated very nice. The front desk staff (Andrew) was great! The bartender was very friendly. The rooms were better than I expected.
Reviewed by: A Yahoo! Contributor from on Jul 30 2005
Plush Pillows in the Pines
Back to Radisson Woodlands Hotel Flagstaff
Reviewed by: Melissa from Lakewood, CA, USA on Dec 3, 2005
In reponse to "Not to be recommended" who stayed with us in October: We, the management and staff of the Radisson Woodlands Hotel Flagstaff, take very seriously the satisfaction of our guests and we apologize if we were slow to rectify the problem that caused such dissatisfaction. Our computer system was down upon your check-in and we wanted to be safe in not sending you to an occupied room. It is with the computers' assistance that we keep the available room inventory. We typically wait about twenty minutes is before we begin the process of going to a manual system (which is less reliable with a full house). We do apologize that you didn't feel that our staff was friendly or apologetic -- we take pride in our service and our agility in reacting to guest issues. We are confident that your experience was the exception rather than the rule. Radisson Hotels and Resorts performs a survey of our guests and the results indicate a continuing improvement of our service scores. There is nothing we can do now to rectify your experience of the past.. but please accept our sincere apology for the experience. We hope that you will allow us to show you the excellent service our guests have come to expect from the Radisson Woodlands Hotel. Please don't hesitate to contact us directly if we can be of service during your next visit to Flagstaff: rhi_flag@radisson.com.
Would you recommend this to a friend?
Yes
The location was great for the conference I was attending at NAU's north campus. The room was absolutely beautiful, and the Sleep Number bed was wonderful. I was next to the elevator, so it was a little noisy, and I could also hear the footsteps in the room above me. The service could have been better during check-in; the male clerk was a tad snotty. Also, when I went to the lobby my second night to ask about the restaurant, the two ladies who were working the front desk sent me over to the restaurant instead of going to find out the info for me. But the service in the sushi restaurant and in the hotel bar was very good. There was an event at the hotel the first night of my stay, so when I returned from getting dinner, there were no parking spaces available near the entrance (and there were snow banks to maneuver on foot after I parked). The Radisson should have designated parking for guests who actually have rooms at the hotel.
Reviewed by: Juks from on Feb 02 2009
Contacted the hotel well in advance of cancellation. They charged my credit card (double) anyway. When attempting to get it corrected, they were rude. Won't do business with them, ever!
Reviewed by: A Yahoo! Contributor from on Aug 29 2008
We were greeted nicely...concierge was helpful in finding local places of interest for us. We had two lovely meals in the hotel restuarant with wait staff who were competent and gracious. The food was better than average and was affordable. The Sunday brunch buffet was incredible...with an array of food that was truly delicious! Our room was spacious and well-appointed but we weren't crazy about the "sleep number bed." We were located above the pool, which was quite noisey at times...but that's to be expected. All in all, we probably would stay here again. We found it to be clean and affordable with employees who treated us as valued guests. It's not "five-star"...but we weren't paying for a five-star stay.
Reviewed by: A Yahoo! Contributor from on Jan 22 2008
We essentially did not like anything about the place. The pics on the virtual tour bore no resemblance to the "suite" we were shown to first, and the one we were shown to second. The place is filthy (off lobby bathroom worse than the worst gas station bathroom I've ever seen), the carpets in the "suite" were ragged, the blankets were stained with god knows what, the mattress on the sofa bed was full of stains and holes, the sink in the BR was chipped and cracked, the AC didn't work in the first one and barely worked in the second one, and there was mold behind the peeling wallpaper around the windows, and the paint in the room was chipped and peeling. Shame on Radisson. The staff was not very well trained, and didn't seem to know what to do with out complaints.
Reviewed by: A Yahoo! Contributor from on Jun 30 2007
I was a traveler from my organization which paid for my room by purchase order which the hotel accepted. I was asked for a credit card despite upon check-in. A week later I discovered a payment for my room had been paid for out of my personal account.
Reviewed by: HyMetab from on Apr 29 2007
The motel was older, but clean and in a good area. It appears it is mostly used by business travellers, as it was very quiet on Saturday and Sunday.
Reviewed by: Irene from on Apr 14 2006
Slow check in, staff not overfriendly or apologetic. We had to change rooms half way through the evening as there were pressurised noises coming from the bedroom wall. We had to wait over 20 minutes for the maintenance engineer to call and he explained that the noises were coming from the service duct and that the noises would continue until about midnight. We asked to be moved but were told no other rooms were available. After more complaining we were moved to a peaceful room
Reviewed by: Sue and Ian from on Oct 31 2005
From the minute we walked in, we were treated very nice. The front desk staff (Andrew) was great! The bartender was very friendly. The rooms were better than I expected.
Reviewed by: A Yahoo! Contributor from on Jul 30 2005
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