Charleston Place Hotel
Southern Charm & Exclusive Luxury
Back to Charleston Place Hotel
My spouse and I had planned a weekend getaway (Thursday-Sunday) to Charleston Place Hotel. Upon arriving on Thursday night we were told that they showed no reservations for our arrival. Once we gave our confirmation number we were able to check in but into an incorrect room. We were later told that no rooms are guaranteed for the type of room you book. The next morning upon checking my account on the internet (NO WIRELESS!!) we were surprised to see an extra $1000 in charges. We asked the staff about this on Friday, and were told these charges should be dropped. On Saturday, after a day downtown we returned to find out they had checked us out a day early!! (which on Sunday I witnessed 4 other guests who had been checked out early as well) After an hour, the staff finally realized this was by mistake and allowed us back into our room. After getting back into our room, we realized not only were there $1000 in charges, but an extra $50. We go back to talk to the staff, and they said this was inadvertent as well. Upon awaking Sunday morning our check out paper showed we owed $200 more dollars. So at this point we are charged an extra $1250. We talked to staff again (when walking to the front desk we were prompted with "What now?"), and they told us we didn't owe this and were OK to check out. Upon trying to check out we were told we only paid for 2 nights and we had to pay for the 3rd night. Reminder you, we are still charged over $1250 too much. Upon, another hour and a half of talking with the staff, they once again admitted error and we were allowed to leave. We never received 1 apology during ANY of our daily conversations with the staff. The staff also refused to let us talk with a manager or general manager. The concierge we later learned is good if you are a single female looking for a date, otherwise he will not be much help. 4 star hotel with 2 star service! Don't be fooled by the other reviews like we were.
Reviewed by: A Yahoo! Contributor from on Aug 03 2009
The hotel itself is very grand and beautiful. The room was very normal/average/standard. Absolutely nothing to make it worth the cost of over $300 a night!! We spent less and were much happier going back to one of the historic inns, which actually had some character and better amenities. Would not ever stay here again unless it was free.
Reviewed by: A Yahoo! Contributor from on Jul 08 2009
We went there one summer and absolotly loved!:)) Everything there was amazing!!
Reviewed by: A Yahoo! Contributor from on Mar 25 2009
We stayed at this hotel because there were literally no other rooms available in Charleston. I was leary of paying $300.00 a night, but this place was worth every penny! Everything was exquisite. The indoor salt water pool was a huge hit with my daughter. I can not wait to visit again!
Reviewed by: Sarah L from on Feb 25 2009
Beautiful hotel. The club level is a MUST. Beautiful spreads of food were offered nearly all day long. They had complementary wine and fruit waiting for us in our room. Beautiful hotel, especially the lobby. Rooms were nice and spacious, unlike many hotels in Charleston. Location was perfect! Right across from the market and many wonderful restaurants. The concierge was very helpful and accomodating. Just an overall lovely experience!
Reviewed by: anniversary trip from on Apr 22 2008
The service was excellent and the location is great. However, the rooms are not up to what one would expect for the price. Small bathrooms, beds are not the quality one would expect either. Free internet service but one is tethered to the wire. No wireless.
Reviewed by: A Yahoo! Contributor from on Dec 08 2007
great hotel, great location, beautiful and clean. excellent service i always go back to this hotel its the best in Charleston. pricey at times but well worth it.
Reviewed by: A Yahoo! Contributor from on Sep 14 2007
My husband and I spent two nights/ three days at Charleston Place and I can not say enough good things about it. The room was gorgeous, the food was extravagant AND delicious, the people were extremely friendly and we felt like we were the most special people there.
Reviewed by: A Yahoo! Contributor from on Jul 05 2006
I liked everything about this hotel, the beds were comfy and the rooms were big. I liked the free coffee and muffins on the 4th floor. The service was great, I am staying there next week and very excited about my stay.
Reviewed by: K. from on Dec 07 2005
I enjoyed my stay so much that my wife and I have already planned our stay for next year. The service was excellent. The gentleman at the front desk (Jon) was very helpful and his manners were wonderful. Their is nothing I can say negative about this hotel. Thank You very much !
Reviewed by: A Yahoo! Contributor from on Sep 01 2005
Southern Charm & Exclusive Luxury
Back to Charleston Place Hotel
My spouse and I had planned a weekend getaway (Thursday-Sunday) to Charleston Place Hotel. Upon arriving on Thursday night we were told that they showed no reservations for our arrival. Once we gave our confirmation number we were able to check in but into an incorrect room. We were later told that no rooms are guaranteed for the type of room you book. The next morning upon checking my account on the internet (NO WIRELESS!!) we were surprised to see an extra $1000 in charges. We asked the staff about this on Friday, and were told these charges should be dropped. On Saturday, after a day downtown we returned to find out they had checked us out a day early!! (which on Sunday I witnessed 4 other guests who had been checked out early as well) After an hour, the staff finally realized this was by mistake and allowed us back into our room. After getting back into our room, we realized not only were there $1000 in charges, but an extra $50. We go back to talk to the staff, and they said this was inadvertent as well. Upon awaking Sunday morning our check out paper showed we owed $200 more dollars. So at this point we are charged an extra $1250. We talked to staff again (when walking to the front desk we were prompted with "What now?"), and they told us we didn't owe this and were OK to check out. Upon trying to check out we were told we only paid for 2 nights and we had to pay for the 3rd night. Reminder you, we are still charged over $1250 too much. Upon, another hour and a half of talking with the staff, they once again admitted error and we were allowed to leave. We never received 1 apology during ANY of our daily conversations with the staff. The staff also refused to let us talk with a manager or general manager. The concierge we later learned is good if you are a single female looking for a date, otherwise he will not be much help. 4 star hotel with 2 star service! Don't be fooled by the other reviews like we were.
Reviewed by: A Yahoo! Contributor from on Aug 03 2009
The hotel itself is very grand and beautiful. The room was very normal/average/standard. Absolutely nothing to make it worth the cost of over $300 a night!! We spent less and were much happier going back to one of the historic inns, which actually had some character and better amenities. Would not ever stay here again unless it was free.
Reviewed by: A Yahoo! Contributor from on Jul 08 2009
We went there one summer and absolotly loved!:)) Everything there was amazing!!
Reviewed by: A Yahoo! Contributor from on Mar 25 2009
We stayed at this hotel because there were literally no other rooms available in Charleston. I was leary of paying $300.00 a night, but this place was worth every penny! Everything was exquisite. The indoor salt water pool was a huge hit with my daughter. I can not wait to visit again!
Reviewed by: Sarah L from on Feb 25 2009
Beautiful hotel. The club level is a MUST. Beautiful spreads of food were offered nearly all day long. They had complementary wine and fruit waiting for us in our room. Beautiful hotel, especially the lobby. Rooms were nice and spacious, unlike many hotels in Charleston. Location was perfect! Right across from the market and many wonderful restaurants. The concierge was very helpful and accomodating. Just an overall lovely experience!
Reviewed by: anniversary trip from on Apr 22 2008
The service was excellent and the location is great. However, the rooms are not up to what one would expect for the price. Small bathrooms, beds are not the quality one would expect either. Free internet service but one is tethered to the wire. No wireless.
Reviewed by: A Yahoo! Contributor from on Dec 08 2007
great hotel, great location, beautiful and clean. excellent service i always go back to this hotel its the best in Charleston. pricey at times but well worth it.
Reviewed by: A Yahoo! Contributor from on Sep 14 2007
My husband and I spent two nights/ three days at Charleston Place and I can not say enough good things about it. The room was gorgeous, the food was extravagant AND delicious, the people were extremely friendly and we felt like we were the most special people there.
Reviewed by: A Yahoo! Contributor from on Jul 05 2006
I liked everything about this hotel, the beds were comfy and the rooms were big. I liked the free coffee and muffins on the 4th floor. The service was great, I am staying there next week and very excited about my stay.
Reviewed by: K. from on Dec 07 2005
I enjoyed my stay so much that my wife and I have already planned our stay for next year. The service was excellent. The gentleman at the front desk (Jon) was very helpful and his manners were wonderful. Their is nothing I can say negative about this hotel. Thank You very much !
Reviewed by: A Yahoo! Contributor from on Sep 01 2005
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