Sunterra Getaway at Grand Beach
Water Views
Back to Sunterra Getaway at Grand Beach
Very miss leading pictures of the place .. Their one bedroom suite is a normal hotel room split in a bedroom and a sitting area with a tiny table stove and fridge from the 1960's the burns on the stove were all crooked and unbalanced and the view yeah Power lines and power station. Just what I want on my Holidays. Phone cord fell out of the handset and service man came to fix it then no one could hear when we made calls. Manager did not care to fix the problem so I AM LETTING VERY ONE KNOW NOT TO GO THERE. !!!!!!!!!!!!!!!!!!!!
Reviewed by: Fil from on May 23 2009
I did not like nothing at that hotel. First the front desk agents are very unpleasent. the supervisors and managers dont care about their guest. Especially Marisol and John.
Reviewed by: Sexy Boricua from on Dec 10 2008
The place was clean, roomy, and so close to Disney World. We especially liked it when we came in late in the middle of the week and the place was cleaned, towels, soaps, trash bags were replenished. All without extra cost. We also loved the beautiful grounds.
Reviewed by: A Yahoo! Contributor from on Nov 16 2008
The rooms themselves were lovely, spacious and clean, however the staff is worthless. It took over an hour and a half to get a simple issue with our keys fixed. They charge a ridiculous fee for the worst wireless connection and the timeshare representatives misled us costing us $130 and wasting a morning. I will never return to this resort and I encourage others to find a better run establishment.
Reviewed by: Marie from on Oct 15 2008
We arrived in Orlando in the rain and were in a rush to get to the room. Wow! The room was beatiful and huge. Everything was immaculate and in perfect working order. My kids and wife loved it.
Reviewed by: ChrisS from on Sep 10 2008
For the most part I truly enjoyed this place... The rooms are large and clean. The location was great. I feel for the money you pay the pool area needs to be open later than 11pm. I also did not like the ammount of telemarketing to the unit from the front desk.
Reviewed by: A Yahoo! Contributor from on Sep 07 2008
There is nothing to dislike about Grand Beach. The service staff and Management teams catered to my family needs from the time we arrived. Unlike other resorts, the personnel at Grand Beach do not "discontinue" the great service once you decide not to purchase a timeshare. They continue to call your room to check on your stay. They actually inquire about you needing anything to help make your stay more comfortable. One thing to mention... The Resort Manager is John Betros. He is phenomenal! I have never been to a timeshare when the resort manager approached me and asked if there was anything he could do for me. Let me give you an example... I was having problems getting my computers on the internet. John had his staff call the internet provider. They had me up and surfing the web within an hour. It is clear to see why John is also the Area Manager for the other Diamond Resorts. John truly provided outstanding customer service. Anytime I come to Orlando, I plan on bringing my family back to Grand Beach Resorts! I also have three friends who are in the process of changing their plans to come here in October.
Reviewed by: BigWashSr from on Sep 02 2008
My wife and kids love the place and to see the smiles on each one of there faces,this is the only place i will stay regardless of the price.It is a home away from home.
Reviewed by: A Yahoo! Contributor from on Aug 20 2008
At about 2:00 a.m after going to sleep my significant other jumped out of bed and started ripping off his sheets while yelling for me to turn on the lights. Not knowing what was going on, as I was sound asleep, I jumped up, and turned on the lights while asking him what was wrong. He told me that he smelled something. He tore back the sheets and under the mattress pad was a huge urine stained mattress. It was so stained that the smell of the urine had permeated through the bedding and onto his arm and head!
Reviewed by: A Yahoo! Contributor from on Aug 19 2008
we just came back from disney. We used this hotel as guest of someone who had a timeshare.
Reviewed by: A Yahoo! Contributor from on Aug 03 2008
Water Views
Back to Sunterra Getaway at Grand Beach
Very miss leading pictures of the place .. Their one bedroom suite is a normal hotel room split in a bedroom and a sitting area with a tiny table stove and fridge from the 1960's the burns on the stove were all crooked and unbalanced and the view yeah Power lines and power station. Just what I want on my Holidays. Phone cord fell out of the handset and service man came to fix it then no one could hear when we made calls. Manager did not care to fix the problem so I AM LETTING VERY ONE KNOW NOT TO GO THERE. !!!!!!!!!!!!!!!!!!!!
Reviewed by: Fil from on May 23 2009
I did not like nothing at that hotel. First the front desk agents are very unpleasent. the supervisors and managers dont care about their guest. Especially Marisol and John.
Reviewed by: Sexy Boricua from on Dec 10 2008
The place was clean, roomy, and so close to Disney World. We especially liked it when we came in late in the middle of the week and the place was cleaned, towels, soaps, trash bags were replenished. All without extra cost. We also loved the beautiful grounds.
Reviewed by: A Yahoo! Contributor from on Nov 16 2008
The rooms themselves were lovely, spacious and clean, however the staff is worthless. It took over an hour and a half to get a simple issue with our keys fixed. They charge a ridiculous fee for the worst wireless connection and the timeshare representatives misled us costing us $130 and wasting a morning. I will never return to this resort and I encourage others to find a better run establishment.
Reviewed by: Marie from on Oct 15 2008
We arrived in Orlando in the rain and were in a rush to get to the room. Wow! The room was beatiful and huge. Everything was immaculate and in perfect working order. My kids and wife loved it.
Reviewed by: ChrisS from on Sep 10 2008
For the most part I truly enjoyed this place... The rooms are large and clean. The location was great. I feel for the money you pay the pool area needs to be open later than 11pm. I also did not like the ammount of telemarketing to the unit from the front desk.
Reviewed by: A Yahoo! Contributor from on Sep 07 2008
There is nothing to dislike about Grand Beach. The service staff and Management teams catered to my family needs from the time we arrived. Unlike other resorts, the personnel at Grand Beach do not "discontinue" the great service once you decide not to purchase a timeshare. They continue to call your room to check on your stay. They actually inquire about you needing anything to help make your stay more comfortable. One thing to mention... The Resort Manager is John Betros. He is phenomenal! I have never been to a timeshare when the resort manager approached me and asked if there was anything he could do for me. Let me give you an example... I was having problems getting my computers on the internet. John had his staff call the internet provider. They had me up and surfing the web within an hour. It is clear to see why John is also the Area Manager for the other Diamond Resorts. John truly provided outstanding customer service. Anytime I come to Orlando, I plan on bringing my family back to Grand Beach Resorts! I also have three friends who are in the process of changing their plans to come here in October.
Reviewed by: BigWashSr from on Sep 02 2008
My wife and kids love the place and to see the smiles on each one of there faces,this is the only place i will stay regardless of the price.It is a home away from home.
Reviewed by: A Yahoo! Contributor from on Aug 20 2008
At about 2:00 a.m after going to sleep my significant other jumped out of bed and started ripping off his sheets while yelling for me to turn on the lights. Not knowing what was going on, as I was sound asleep, I jumped up, and turned on the lights while asking him what was wrong. He told me that he smelled something. He tore back the sheets and under the mattress pad was a huge urine stained mattress. It was so stained that the smell of the urine had permeated through the bedding and onto his arm and head!
Reviewed by: A Yahoo! Contributor from on Aug 19 2008
we just came back from disney. We used this hotel as guest of someone who had a timeshare.
Reviewed by: A Yahoo! Contributor from on Aug 03 2008
Hotel Deals
Travel Deals
Map
City Committee
