Royal Sonesta Hotel
European Elegance in the French Quarter
Back to Royal Sonesta Hotel
This was our first trip to New Orleans. The hotel was nice and the service was great up until the last day. The Bayou Classic was going on and Bourbon Street was wall to wall - so much so we had trouble just getting in and out of the hotel at night. Security and the staff on duty did absolutely NOTHING to curb the people shouting and cursing and leaving trash everywhere on Saturday Night. When I mentioned I was a little unhappy about feeling unsafe and being kept awake from the inside disruptions the snippy little girl behind the desk basically called me a racist. I could care less what race someone is but when I pay very inflated weekend fees I expect to not have fire alarms being pulled and kids running up and down the hallways yelling and screaming, especially people that were not staying in the hotel to begin with. Even the singer in the bar was upset with the goings on! I'll probably come back to NO but it won't be to stay at the Sonesta thanks to the offensive little girl at the front desk and the lack of backbone the management showed in dealing with disruptions. Really a shame - beautiful place with a great location.
Reviewed by: A Yahoo! Contributor from on Nov 30 2009
the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.
Reviewed by: golfgrll from on Oct 16 2009
Location locatiopn location.....Beautiful french doors lead out to the
Reviewed by: Jennifer from on Sep 13 2009
I am a repeat visitor at the Royal Sonesta. I visit New Orleans every year for Southern Decadence and this was the forth time staying at the RS. Previous years have been fine however this year I did not have a good experience. My friend and I would get ill after spending 30 minutes or more in our room (I believe it was due to a mold problem) Both of us would get congested and not be able to breath until we would leave the room and then once we returned, same thing would happen. One night I even contemplated sleeping on a lounge chair by the pool except they lock it off after dark. Also, we killed two roaches in our room during our stay. Our key cards kept demagnetizing forcing us to be locked out of our room on several occasions and had to go back down to the front desk to get new ones. The bartenders at the pool blared 70's classic rock the entire time which gets very annoying when you're trying to relax. I think next year I'll be shopping around for a different place to stay.
Reviewed by: Andrew from on Sep 10 2009
If you take your pets be prepared to walk about 6 blocks to find the first patch of grass for your dogs to relieve themselves. You'll have to walk all the way to the river to find grass. Parking was $31+a $3.72 tax !! And when all other hotels offer free internet I was charged $10.85 a DAY for internet. For the three days I was there I paid $32.55, more than I pay at home for a whole month.
Reviewed by: BrianB from on Jul 08 2009
This place has an amazing chef, ask for Stan he was really nice. I can't say anything bad about this place, everything was great! We can't wait to go back!
Reviewed by: A Yahoo! User from on Feb 13 2009
Great location and that is all that you can say positive about it.
Reviewed by: Ms Pam from on Jan 13 2009
Royal name but not so Royal Rooms Average room, nice tv, bath tub to shallow, toliet paper roll was broken fell everytime you touched, iron barely worked, no line to check in or out just a mess of people hoping they are next. Located in the heart of the adult entertainment discrict, unsuitable for children, nothing special just another overpriced hotel.
Reviewed by: RockNRolla from on Oct 27 2008
The staff is very helpful especially the concierge even when they are very busy they would give you their full attention.
Reviewed by: Blue Dolphin from on Oct 22 2008
I thought that this place may have been a bit loud during Mardi Gras, but it was the perfect location! We were even able to rent one of the balcony rooms for Friday and Saturday night! Great location!
Reviewed by: Ricky T. from on Apr 29 2008
European Elegance in the French Quarter
Back to Royal Sonesta Hotel
This was our first trip to New Orleans. The hotel was nice and the service was great up until the last day. The Bayou Classic was going on and Bourbon Street was wall to wall - so much so we had trouble just getting in and out of the hotel at night. Security and the staff on duty did absolutely NOTHING to curb the people shouting and cursing and leaving trash everywhere on Saturday Night. When I mentioned I was a little unhappy about feeling unsafe and being kept awake from the inside disruptions the snippy little girl behind the desk basically called me a racist. I could care less what race someone is but when I pay very inflated weekend fees I expect to not have fire alarms being pulled and kids running up and down the hallways yelling and screaming, especially people that were not staying in the hotel to begin with. Even the singer in the bar was upset with the goings on! I'll probably come back to NO but it won't be to stay at the Sonesta thanks to the offensive little girl at the front desk and the lack of backbone the management showed in dealing with disruptions. Really a shame - beautiful place with a great location.
Reviewed by: A Yahoo! Contributor from on Nov 30 2009
the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.
Reviewed by: golfgrll from on Oct 16 2009
Location locatiopn location.....Beautiful french doors lead out to the
Reviewed by: Jennifer from on Sep 13 2009
I am a repeat visitor at the Royal Sonesta. I visit New Orleans every year for Southern Decadence and this was the forth time staying at the RS. Previous years have been fine however this year I did not have a good experience. My friend and I would get ill after spending 30 minutes or more in our room (I believe it was due to a mold problem) Both of us would get congested and not be able to breath until we would leave the room and then once we returned, same thing would happen. One night I even contemplated sleeping on a lounge chair by the pool except they lock it off after dark. Also, we killed two roaches in our room during our stay. Our key cards kept demagnetizing forcing us to be locked out of our room on several occasions and had to go back down to the front desk to get new ones. The bartenders at the pool blared 70's classic rock the entire time which gets very annoying when you're trying to relax. I think next year I'll be shopping around for a different place to stay.
Reviewed by: Andrew from on Sep 10 2009
If you take your pets be prepared to walk about 6 blocks to find the first patch of grass for your dogs to relieve themselves. You'll have to walk all the way to the river to find grass. Parking was $31+a $3.72 tax !! And when all other hotels offer free internet I was charged $10.85 a DAY for internet. For the three days I was there I paid $32.55, more than I pay at home for a whole month.
Reviewed by: BrianB from on Jul 08 2009
This place has an amazing chef, ask for Stan he was really nice. I can't say anything bad about this place, everything was great! We can't wait to go back!
Reviewed by: A Yahoo! User from on Feb 13 2009
Great location and that is all that you can say positive about it.
Reviewed by: Ms Pam from on Jan 13 2009
Royal name but not so Royal Rooms Average room, nice tv, bath tub to shallow, toliet paper roll was broken fell everytime you touched, iron barely worked, no line to check in or out just a mess of people hoping they are next. Located in the heart of the adult entertainment discrict, unsuitable for children, nothing special just another overpriced hotel.
Reviewed by: RockNRolla from on Oct 27 2008
The staff is very helpful especially the concierge even when they are very busy they would give you their full attention.
Reviewed by: Blue Dolphin from on Oct 22 2008
I thought that this place may have been a bit loud during Mardi Gras, but it was the perfect location! We were even able to rent one of the balcony rooms for Friday and Saturday night! Great location!
Reviewed by: Ricky T. from on Apr 29 2008
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