We were to receive great discount and gifts for viewing a condo for later use. Gift: 1 light weight tote. Rudeness: Heaps. Staff: uninformed. Paid top dollar! Highlight: Walked to other facilities. Took cab to Outrigger Canoe Club. Rosalind C. Mason - a five star Counselor Was told to take #19 bus from airport! We were very entertaining.

This stay was all and more then what we expected. The one bedroom condo at the Lagoon Towers was breathtaking. The room was clean and well kept. We saw a beautiful fireworks show right from our balcony and the ocean was crystal clear. The resort has so many different places you can eat at. The Lanai was great for breakfast...a bit pricey, but very good. And a variety of different places for lunch or dinner. Overall we would stay here again. Hopefully soon!

This place sucks. It has really gone down hill since we were here in 07. The first room we had, the drapes could not be opened. We were moved to a new room only to find it had not been cleaned and the linen not changed. We found that most of the staff were rude. We were suprised to find that the lounge in the main reception area is no longer open. Same as the Lanai resturant is not open for lunch any more. There high end resturant above the Lanai is closed as well. They now charge for everything, $16.00 a day for the internet, $3.50 a day for the safe. We will never go there again

What a beautiful place. We were in three towers Kalia, Lagoon and the Waikikian...all just wonderful. The Rooms were spacious and views were breathtaking. Save soooo much money cooking breakfast and light lunches and eating on the balcony's...nothing like it. Could have stayed out there all day and night. Lagoon balcony faced the LUAU gardens and Friday night fireworks. Weather was cooperative. Family enjoyed the new water slides and the lagoon beach area. All Staff very courteous and helpful. Rooms were not cool enough but they adjusted the temperature and all was good. Plan another trip this December ....cant wait...

What can I say I loved almost everything about this hotel we got excellent service in all areas and the actual layout of the hotel is amazing. The gardens were fantastic, the access to the beach was easy and the whole ambience was completety what you expect of an Hawaiian dream holiday. The bedroom was enormous and the facilities great including a fridge and kitchenette area. The partial sea view was good and the view from the side window of the beautiful sunrise was out of this world (different every morning). The shopping complex was fantastic and we espcially liked the Hawaiin gift shop and the German lady who served us in there was really helpful and friendly and gave us lots of tips of where to eat. The only down side was the cost of two sunbeds and umbrella on the beach $60 but after day one we avoided this and sat around the pool areas instead of the beach. The pool areas are really good as the vegetation provides shelter from the sun. What a great hotel, hope I get chance to return in the future.

As a previous reviewer mentioned, this used to be a much nicer hotel, in terms of service and cleanliness. Most of the staff were lacking any 'Aloha spirit', if not downright miserable, and getting any sort of decent 'perks' from our Diamond Hilton Honors membership was not possible (OK, boiled eggs and fruit for breakfast, wow). Although the carpet seemed new, our room in the Ali'i tower had dirty walls/doors, along with mold and rust on the shower ceiling. What really bugged me is that they charge $3.95 / day for the use of the room safe! (to encourage theft perhaps -- we didn't use it). On the good side, the grounds are still beautiful and the location is good, if you must stay in Waikiki (Maui no ka oi!).

we stayed in waikiki for 9days.It was a very nice experience.hilton grand waikikian feels very luxurios.room is cleaned,bedsheets and pillows were very soft.My family was able to rest comfortably.My 5 yr old daughter enjoyed the waterpark.we will be back.

Our family stayed at this hotel in October 2007 and had a great experience. This experience influenced our choice of hotels for our July 2009 Hawaii trip. Big disappointment on this trip. Staff informed us that Hilton no longer owns this hotel and it was sold to the Blackwell (?) group. Of course none of the changes are apparent on their web page. Policy has changed on room upgrades. As a Hilton Honors Gold VIP, we received a nice upgrade on our last stay. Mediocre upgrade on this stay in the Ali'i Tower. The really nice breakfast buffet this hotel had back in 2007 changed in April 2009. Now Gold VIPs only receive a complimentary continental breakfast (cheap pastries, juice and small choice of fruit). Cartoon network channel was black and white during our whole stay and never was fixed. Ice machines stopped working for a two day stretch and had to trek to another tower for ice. No late check out even though that is suppose to be a benefit for a Gold VIP member. $24 a day parking fee and no free Internet access in your room. Any one who stayed here before April 2009, should think twice about returning. No effort from staff or management to make up for the policy changes. Feeling is staff are overworked/understaffed and just don't care. Total different lodging experience due to new owners "business decisions".

As Parker stated before me, this place is WAY over rated. The rooms are lazily cleaned and run down. The restaurants are nothing better than what you can get from IHOP right across the street. And the employees dont really give a rats a** if youre there or not. Very few employees use the word thank you, or "how can I help you?" or rarely seem happy to have you as a guest. We asked several different employees different questions about what to do on Oahu, good local restaurants to try, best touristy things to do, 99% of them answered a simple "I dont know." They dont want you to leave the property, so all they know is the shops there on the grounds, which are extremely over priced. I think the nicest person we met there was Andrew who works at the pearl shop. We chose several pearls and he helped us and was very kind. He was not, however, an employee of the Hilton. I dont remember the name of the shop he works at. But at all the other shops we visited, once the employees realized that you were just looking, or didnt intend to spend any money, they were all very rude. The "lagoon" has fake sand that feels like some kind of construction material. Huge disappointment. The beaches were too rocky to really enjoy. My niece fell and cut her knees on the rocks because you just cant take a step without stepping on one. The overall city itself looks run down. They need to raise their city and state taxes there and spend it on renovating the city. I couldnt give any less than one star, but if I could, I would give it NO stars.

Over-rated, extremely over-priced, noisy, over-crowded, tourst trap of the worst proportions! The restaurants are third rate, and shamelessly overpriced. Three days here, and we only want to leave. The food is not just over-priced totally out of reason, it is slop. The "sushi" restaurant here, served us pork belly, which was nothing but a greasy piece of fat only, a small plate of mangy sushi, and two "crab cakes," which can out of a can, for $90. What was supposed to be $40 room service, became almost $90 with all HHV's add ons.To sit on the beach, you must rent a lounge chair for $15 a chair. HHV touts itself as a family resort, however it is nothing more than a shameless soaking of unwary tourists by the Hilton chain. Avoid at all costs!