I made reservations over the phone. I had to cancel the morning of due to a family emergency. The company said they could not refund my money because they have a 24 hr refund policy that they inform all customers about. This is a LIE!! They never told us about such a policy when we made reservations. I challenged it with wells fargo credit card company. And Truckee River Rafting had the nerve to write a full letter that all customers are "fully informed" of they cancellation policy. I guess this is becoming a trend with this company. We go here every year for 6 years. But I will never go back. They care more about their MONEY than their CUSTOMERS. I am still waiting to hear back from my bank. They also claimed they were saving rafts, and employees for us. What a joke. It was July 4th weekend, they could have easily filled our spot with another set of rafters. It is a mad house there and they run as many people through as they can in any given day. I will be telling all my friends in the area to never return.

My first experience with Truckee River Rafting was not great - the raft boat was pretty run down and we spent very long time waiting for the shuttle back. Since then their prices also increased a lot. However, since our kids love rafting and there were not too many alternatives in the area we made a reservation (for the same day), for last Sunday afternoon. Then we went hiking to eagle lake, promising the kids a raft after the hike. However one of the girls got sick during the hike taking forever to walk back down. A couple of hours before the raft time I figured we would not make it on time and called to cancel. They said that they have a 24h cancellation policy and I'll have to pay the full amount. Of course, they did not mention that when I made the reservation... They claimed they said that, which was just a lie! It was a busy weekend in Tahoe and they still had time to rent my boat to someone else but that did nit matter. A long argument went nowhere and my CC was charged $170, and I was left with a sour feeling, from a business that obviously cares much more about $$ than customer satisfaction.

The experience of rafting was fun and all, but the family atmosphere can be lost when there are drunk college aged kids floating around. This place would be better if the staff disallowed alcohol so the younger aged would not be badly influenced. -This was at July 1 2007, so things could have changed

What a better way to spend the day rafting down the Truckee River and then eating at the BridgeTender and/or the River Ranch! Not only is this the best thing to do for an entire family, it can take as long as you want it to take! Way too much FUN