Just walking in the door makes one feel like they are rich, the atmosphere is homey, yet elegant and the merchandise is wonderfully presented. You feel as though you are the only one in the store, the minute the staff says, hello, may I help you. Enjoy your time and shop well.

Borsheim's is a jewelry store unlike any other. It is where the blue collar worker and the super rich shop side by side and are always treated as equals. I am from Cleveland, but got connected to Borsheim's through a family member. I was seeking an engagement ring, but had a specific vision of what I wanted for my wife. Borsheim's took on the task of finding exactly what I was looking for. They found something similar, but not exactly what I wanted, so they had it redesigned to my specifications. All this took place through phone calls and email. Once it came time to buy wedding rings, we searched all over Cleveland, but found nothing to our liking. So we went to Borsheim's. I sent notice when we would arrive and the store gave us a specific salesperson to take care of us. We quickly found what we were looking for! During the whole process we were treated like royalty; however the store treats everyone that way! They understand the meaning of "customer service" and know happy customers will come back, even if it means flying half way across the country!

I'm a soldier that was marrying a soldier.We were on block leave from Germany for 10 days before I went to Kosovo and he to Macedonia for nine months. We had little time to plan a real wedding and settled for a judge and courthouse...I at least wanted the ring of my dreams! The staff at Borsheim's was (excuse the military jargen) Out-Damn-Standing! I gave the description of exactly what I wanted and it was created. Yes...created, for me. The band I wanted was in stock, but there were no trillion mountings. There were two trillion solitair necklaces...and my wedding set was born. The worker-bees in the back must have placed my ring ahead of the line...normally taking ten days, it was done in three.I am ever greatfull to the staff at Borsheim's for taking such good care of me and my needs. I will remember the service I received whenever I look at my ring.Serving YOU Proudly, SGT Heather Estes

This is a great store! I've never felt so at home!