Heres a neat thing for the management of the Mart to do. When they fire an employee they not only say "leave" they also ban and bar them. This is a viewed account from another employee who works in the same department. At least that is what they did to one security officer just a few weeks ago. He was fired for supposedly lieing to the security manager, however no proof of his wrong doing was shown. So when the officer was fired he got up and left, now these are the reseaons he was fired: 1. The officer was told not to leave. excuse me but you just fired him was he supposed to hang out there? 2. The manager told him to stop as he was leaving. If you were just fired would you really care to stop for the guy who fired you? The officer did not work for us anymore so why did he have to comply? 3. The Officer slammed the door, there was no door to slam the HR doors all have the non slamming hinge on them. 4. The Officer left the store. Again why can't he when he was fired? 5. When the officer left he got into his car and drove away, they say he parked across the street, AND so he can't park across the street last I checked we can park anywhere we want too. My take is that they did not want the officer back inside the store because we officers have all the codes to the doors and they (management) did not want to change the codes so better to ban and bar the guy then do that and also a big one since the officer had many friends in the store they (management) did not want him to come back and tell the rest of us his side of the story. I work in that departmentand I can honestly say that mr. cahill is one of the worst supervisors I have ever seen, many others will agree with me on this. For anyone who wants to work there in the future I would like to say think twice before you do, we would all like to see this place to belly up and I am sure Rose never intended for this kind of supervisor to walk the Mart floors.

Recently my Mother was visiting me and I took her to the Mart. She was interested in buying a 52 in. television for my Dad, we spent 5 minutes looking for a salesman only to find 5 of them playing video games. When we asked for help 3 said I am with another customer and one said he was one break, the salesmen left said and I quote "what do you need?". We told him we were looking at the large televisions, he scoffed and said "follow me". We followed him, he causually pointed out a couple and had the nerve to say "you do know they are pretty expensive right?" it felt like we were watching the scene on pretty woman were she goes to buy clothes and all the sales people tell her to get lost. Now let me clarify in saying that we don't look like we just walked off the street from a hard living, we do okay for ourselves. We told him never mind we would go somewhere else he then said "whatever" and walked away. I have never in my life been treated like that--NEVER! Funny thing is my Mom was going to pay cash! Just goes to show never look at a book by it's cover.

Never shipped merchandise that I had purchased two months ago. When I tried to talk to a manager, the customer service rep hung up on me.

I am very dissapointed with the quality of service and truthfulness I have received from NFM. I bought a Lazyboy reclining sofa and a Sealy bedding set in the last year and a half. I had problems with both. The sofa was in stock when they took my money but they did not have one on the day it was to be delivered. So they delay and then bring me a piece that has a hole in the arm. To make a long frustrating experience short I ended up having to go through LazyBoy to get the problems all solved. I am currently dealing with a warranty claim on the Sealy mattress. I went in to the store get a replacement. The commission driven sales person could not sell me a mattress at the sale price. I had to buy the entire set (a new box springs that I don't need). So my warranty replacement is going to cost me $400.00. HUH??? Then they tried to charge me for delivery when the Customer Service Rep told me it was being paid by Sealy. Of course they will not send you anything in writing to stand behind what you are told. This is definitely not the way NFM did business in the past. It's too bad profits are more important than customer satisfaction. I will not be going back.

I have to say that NFM is one of the greatest places to shop both for the discounts and the quality of the merchandise. Not to mention the friendly staff and atmosphere! Don't get me wrong, like any big business there are problems. No one is perfect. While as a customer we expect to be told everything upfront, many times we forget that as a purcharser of goods, any goods, we should also ask questions. Sometimes things happen, a manufacturer doesn't get their shipment out on time and so NFM doesn't get the product when they think they are going to, and in turn NFM now has to tell us the customer that we won't be getting what we ordered when we thought we would. No one wants to be the bearer of bad news, but the outstanding customer care team at NFM handles this with great care and consideration when the customer is concerned! They deal with customers who are disappointed or feel let down on a daily basis, and it doesn't help when there are some out there who only see what they want to see. I personally think that the NFM staff does an incredible job, in fact one that I would never want to have to do, and that everyone who has something bad to say should take a step back and remember that the whole picture is not always what you see right in front of you. Sometimes there are extenuating circumstances and before anyone jumps to conclusions they need to really take a look at what is going on, and why. Be honest some of you who wrote the bad reviews probably were not all that polite to the customer care reps. who tried to help you and so in turn were treated as you were treating. NFM has always done it's best to please the customer within reason. At least they have in my experience and so even when things go wrong, I continue to shop there because I remember that NFM is not producing and manufacturing the merchadise that I am buying and that one small hold up on the part of another player can make it seem like it is all NFM's fault when the truth is that just like anything else in life NFM can only do what they can with what they are given, including their customers!

I bought a Curio Cabinet and it was missing the shelf pegs for the glass to sit on. When I called customer service, they told me I had to lift the curio cabinet up and on the backend there would be a serial number where they could order the part. Are you KIDDING ME? A woman, lift hundreds of pounds to find a serial number. This is rediculous. When I told them I didn't think I could lift it they basically told me "too bad" and they could not order it! How AWFUL! That kind of service is unacceptable and it was their fault they didn't include the part! NOT A GOOD EXPERIENCE!!!

NFM has a great store, it is huge, and there is a smiling, aggressive, salesperson next to every piece of furniture hoping to make a commission. However, once you have selected your merchandise (which is priced well), and you leave the store with a thinner pocket book all aglow about your new home goods, that is where NFM's customer service ends. They don't care if or when you get the merchandise. They don't care what condition it arrives in, and because they are such a large company, an individual who is unhappy means NOTHING to them. We purchased a sofa, matching chairs and ottomans, a dresser, a chest of drawers, and a nightstand. The delivery date arrived and it was raining. Really bright delivery guy brings in the nightstand dripping wet with no covering on it and asks if I would like him to bring my new, uncovered, sofa through the downpour. I tell him no, and found out that NFM crams so much furniture into vans that they don't use protective coverings such as plastic. They re-scheduled to drop the sofa, and dressers later. They then showed up with just the sofa. Dressers? What dressers? And the chairs were backordered until the following year. The aforementioned smiling, assertive salesman sold us a service similar to Scotchguard that was supposed to go on the sofa, but there is no evidence that it was applied at all. I called the store and their customer "care" person was like dealing with someone at DMV. No apologies, no concilliations, so I told her to have them come pick up the nightstand, keep the dressers, and refund our money. Believe me, this did not put NFM out in the least. They have cheap prices and they know they will get business, so they don't care about you or me. I will take my business elsewhere. If you need cheap furniture, NFM has it, my suggestion would be to be sure what you want is IN STOCK, and pick it up when you buy it. If you work, or are very busy, and have something delivered you will spend lots of time waiting for deliveries, rescheduling, and on hold with Customer "care". Your time and headache soon adds up to exceed the money you saved.

We ordered two complete bedroom sets from NFM and were told everything was in stock. Two days before it was supposed to be delivered we found out one of the dressers was still in Omaha and wouldn't be delivered. The next day we got a call saything another dresser wouldn't be delivered. What was delivered to us was 2 hours late. One of the drawers on a dresser was cracked and the trundle that was supposed to go under one of the beds was too warped to put together. It also turned out that the sales person forgot to put a matress AND a mirror on the order so we have to wait another month to get those items. OH, and the dresser that was in Omaha was supposed to be delivered a few days later, but the day before NFM called to say that it was damaged and would take another month to get it in. We spent numerous hours on the phone with them and got the runaround. I WILL NEVER BUY FROM THEM AGAIN.

Bought a complete dining room set, 7 piece living room set, home theater seating and chaise lounge in November 2005. I have yet to have the dining room set all in one piece. The curio cabinet was delivered 5 times each time something new was broken on it - not just little nicks or scratches - broken glass. The table has been delivered 3 times - leaf broken. The home theater seating has had to be repaired as well. It wouldn't be so bad if they would at least let you request am or pm for delivery - but each time it ends up being 1/2 to one day off work to get something fixed or delivered. The customer service people are flat out rude. Any money you might save on your purchase there you will spend later missing work trying to get it fixed or redelivered.

The employees were helpful and the store itself was pretty good. However, the futon we ordered took a month to get in and when it did, they forgot to call us and let us know we could pick it up. We opened it up, it was damaged and it was going to take another month to replace. After 4 or 5 phone calls they offered to partially refund our purchase. So far they are three weeks overdue on getting our money back to us and we have called and been assured of immediate payment three times. So far, we haven't seen any sign of our money ever reaching us though they have suppsedly delivered our payment order to accounting after nearly a month. The store itself isn't terrible but the customer support is hell.